RK-Lab Digital

RK Delivery Date Picker Privacy Policy

Last updated: 12 September 2026

RK Delivery Date Picker “the App” provides a delivery date and time slot picker for Shopify stores “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Shop information — shop domain, shop name, shop ID, IANA timezone, and Shopify plan details needed to run the App, show settings, and apply Free or Pro features.
• App billing — current app subscription, trial dates, and plan name from Shopify Billing so we can unlock Pro features and show your plan in the App.
• Orders (read_orders) — order ID, order name, tags, note, fulfillment and financial status, shipping method title, order total, line item titles/SKUs/quantities, and custom attributes (including Delivery date and Delivery time). We use this to count booked time slots, count Free-plan usage, and show Order management. We do not request customer email, phone, or shipping address from Shopify.
• Theme app extensions — whether the storefront picker embed and blocks are active, so Home can show setup status.
• Staff session (when you open the App) — Shopify may provide the logged-in staff member’s name and email on the session we store so the App can stay authenticated. We do not collect store-owner phone numbers or mailing addresses.

Additionally, we collect the following types of personal information from you once you have installed the App:

• Information about you and others who may access the App on behalf of your store, such as shop domain, optional staff name and email on the Shopify session, and messages you send through in-app support chat.
• Picker settings you save in the App (timezone, cutoff, time windows, appearance, closed days, and related options). These are stored as app-owned shop metafields on your Shopify store, not in a separate merchant profile we sell or share for advertising.

We do not collect a customer database. Customers choose a delivery date and time on your storefront. Those values are written to Shopify cart attributes and appear on the Shopify order. If you set a maximum number of orders for a time window, the App reads delivery attributes on open orders and stores counts and order IDs in app-owned shop metafields so it can hide a full window. We do not store customer names, emails, phone numbers, or addresses on our servers.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

• Cookies and similar storage are data files that are placed on your device or computer and often include an anonymous unique identifier. The embedded App uses Shopify session cookies (and related session tokens) to keep you logged in. The App may use local storage in your browser to remember that you dismissed a notice. In-app chat (Crisp) may set its own cookies so a support conversation can continue. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• Log files track actions occurring on our servers and may collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Our host (Laravel Cloud) may retain these logs for security and operations.
• The storefront picker runs on your Shopify theme and talks only to Shopify cart endpoints on your store. It does not send shopper personal information to our app servers.

We do not use web beacons, advertising pixels, or other tracking technologies for behavioural or targeted advertising.

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Authenticate the App in Shopify Admin and keep your session.
• Save and apply delivery picker settings, slot capacity, and monthly Free-plan usage.
• Show scheduled orders in Order management for Pro merchants.
• Communicate with you about support, billing, and the App.
• Optimize or improve the App, including diagnosing errors.
• Comply with Shopify’s mandatory privacy webhooks and applicable law.

We do not use personal information to provide targeted advertisements or marketing communications about third-party products.

Sharing Your Personal Information

We share personal information with the following third parties only as needed to operate the App:

• Shopify — the App runs on Shopify. Shop data, orders, cart attributes, metafields, billing, and theme extensions stay in your Shopify account. Shopify’s privacy policy applies to data Shopify holds.
• Crisp (Crisp IM / crisp.chat) — in-app merchant support chat. If you open chat, Crisp may process your messages, name or email if you provide them, IP address, and browser details according to Crisp’s privacy policy. Chat is for merchants using the App, not for your store’s customers.
• Laravel Cloud — hosts the App. Server logs and the Shopify session database (shop domain, access tokens, and any staff name/email on the session) are stored there so the App can run.

App charges are billed by Shopify on your Shopify invoice. We do not process card payments ourselves.

We do not sell your personal information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you install the App and use the Service), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to India (where RK-Lab Digital is located) and to the United States and other countries where Shopify, Crisp, and our hosting provider operate.

If you are a California resident, you may request access to or deletion of personal information we hold about you, and you have the right to opt out of the sale of personal information. We do not sell personal information. Shopify also requires the App to honour merchant and customer privacy webhooks (customers/data_request, customers/redact, shop/redact). Because we do not store customer records, customer data-request and redact payloads complete with no extra export. Shop redact and app uninstall delete the App session for that store.

Data Retention

We retain Shopify session records for a store while the App is installed so the App can keep working. We delete those sessions when you uninstall the App or when Shopify sends a shop/redact webhook.

Picker settings, slot counts, slot-to-order indexes, billing entitlement, and monthly usage counts are stored as app-owned metafields on your Shopify shop. They remain until you uninstall the App or change or clear them in the App. Slot counts are pruned so past dates are not kept indefinitely. Order webhook payloads are processed to update those counts and are not kept as a customer or order archive on our servers.

Support chat history is retained by Crisp according to Crisp’s practices. Hosting logs are retained only as long as needed for security and operations.

If you ask us to delete information we hold, we will do so unless we are required to keep it by law (for example to complete a billing dispute or legal request).

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using Get support on the Shopify App Store listing, through in-app chat in RK Delivery Date Picker, or by mail using the details provided below:

RK-Lab Digital Tirupathi, Tirupati, AP, 516107 India